Salon Policies

SATISFACTION POLICY

Our aim is for every guest to love their look - without exception. Please reach out within seven days of service(s) rendered for any necessary adjustments; while refunds cannot be offered, we are more than willing to make things right within this window of time.

CANCELLATION POLICY

We take your appointment seriously and wish to ensure it receives the time and care it deserves, which is why we respectfully request at least 24 hours notice of any cancellation or modification to an appointment time slot.

RETURNS & REFUNDS

We offer full exchanges within 30 days for any product purchased; if it doesn't meet your requirements we will exchange it. Hair care items returned will receive full credit towards another purchase provided they haven't been discontinued or in their old packaging.

ONLINE BOOKING

Online bookings are subject to the same policies listed here, such as COVID POLICY: If you become sick while attending, please stay home and reschedule.

CHILDREN

For safety and to ensure optimal care during an appointment. If getting serviced, an adult under the age of 18 is required; otherwise we kindly request no children are brought along for appointments.

PETS

Pets are not permitted.

METHOD OF PAYMENT

Mastercard, Visa, Mastercard and Apple Pay are accepted.